All orders are subject to product availability. Some products are manufactured based on firm orders. If an item in your order is unavailable for immediate shipment, we will contact you and agree any order item changes, delivery dates or canceling the order. You can choose to reach us by email or facebook before placing the order.
Shipping costs for your order are non-refundable and are based on the value of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order.
You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties.
If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
All ceramic products are handcrafted using various techniques and are unique by design. There will always be differences between the image displayed on site and the actual product. We take great pride in this as this is one of the things that separate us from mass production.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.